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Assistant Director PACT (A00270)
- Dobbs Ferry, NY, New York, United States
- Staff Full-time
- 56,000-58,000 annually
Position Summary
The Assistant Director of the Professional Advising and Coaching Team (P.A.C.T.) plays a vital role in supporting University Advisement initiatives aligned with the University's Strategic Plan. The assistant director role reinforces the advising mission and commitment to offer structured advising, actionable mentorship, proactive intervention, and a demonstrated standard of care to all Mercy students. This position collaborates with the Associate Director of University Advisement to ensure the effective delivery of services and resources to a diverse student population.
Key Responsibilities
Leadership & Operational Management
- Assist the Associate Director with delegated team tasks and strategic initiatives
- Oversee daily operations of the PACT office, ensuring efficient workflow and service delivery
- Supervise, train, and mentor a team of PACT mentors, providing guidance and professional development opportunities
- Coordinate scheduling, resource allocation, and operational procedures to maintain high-quality service standards
Student Advisement & Support
- Provide comprehensive academic advisement to an assigned caseload of approximately 200 students
- Guide students in course selection, academic planning, and degree progression
- Monitor student progress and intervene proactively to address academic challenges
- Advocate for student success by connecting students with appropriate campus resources and support services
Collaboration & Partnerships
- Collaborate with various university departments to identify and provide comprehensive resources for students
- Build and maintain strong working relationships across campus to enhance student support networks
- Participate in university-wide initiatives that promote student retention and success
Required Qualifications
- Bachelor's degree from an accredited institution
- Demonstrated commitment to student success and advocacy
- Excellent customer service skills with the ability to work effectively with diverse populations
- Strong organizational and time management abilities
- Effective communication skills, both written and verbal
- Ability to supervise and mentor staff
- Proficiency with student information systems and standard office technology
Preferred Qualifications
- Master's degree in Higher Education, Student Affairs, Counseling, or related field
- Previous experience in academic advisement or student support services
- Experience supervising student staff or peer mentors
- Knowledge of university policies, procedures, and academic programs
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About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.