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Executive Director of Operational Services
- Dobbs Ferry, NY, New York, United States
- Staff Full-time
- $95,500 - $124,500
Job Summary:
The Executive Director for Operational Services is responsible for planning, coordination, and implementing operational effectiveness, efficiency and quality assurance oversight for administrative operations in support of Mercy University’s mission. The position works directly with the other departmental areas of the Operations & Facilities Division, along with Student Affairs, Enrollment Management, and other divisions.
This position provides operational services oversight that spans internal and outsourced activities across our multi-campus locations supporting functions to ensure coordination of quality assurance initiatives that deliver high quality, efficient and effective programs for:
• Auxiliary service functions related to the food service third-party program including residential dining, campus retail operations, vending and catering functions
• Campus retail stores supporting textbooks and course materials, soft goods, web-based stores and convenience store items
• Events management for campus activities, camps and conferences, space rentals and celebratory events
• Managerial oversight for the administrative and transportation services relating to central receiving, delivery services, central copiers, fleet management, shuttles and busing
• Coordination with Facilities Management to maintain a physical space inventory database that tracks space assignment and utilization analytics; and assists in rental asset operations and interface with building property management
EDUCATIONAL REQUIREMENTS:
- Requires an undergraduate degree from an accredited four-year institution. An advanced degree is preferred. A minimum of three years of experience within the areas of operational services and auxiliary operations is required, and direct experience within higher education is preferred
EXPERIENCES AND/OR SKILLS REQUIRED
- Commitment to the mission of Mercy University – familiarity with the goals of higher education
- Demonstrated leadership, interpersonal, written, and oral communication, problem-solving, organizational, and presentation skills
- Relevant practical experience working as an operational executive; administrative experience in higher education, preferred
- Proven ability to drive operational change, improve performance and department efficiency
- Strong leadership and organizational skills and the ability to enhance programs and activities
- Experience in business operations and strategic planning
- Excellent communication and interpersonal skills; proven ability to plan and organize groups
- Demonstrated ability to work through both formal and informal channels to plan and implement initiatives
- Have a valid driver’s license and the ability to travel between locations and be on site during different shifts and weekends as required
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About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.