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Tech Support Specialist
- New York, United States
- Staff Full-time
- Minimum $ 44,400.00 Midpoint $ 57,713.00
Mercy University is where technology meets purpose. If you're a tech support professional who finds genuine satisfaction in helping people solve problems — and wants to do that work inside a university community that's committed to student success — this could be the right next step.
What You'll Be Working On
- Serve as a primary point of contact for faculty, staff, and students seeking technical assistance across hardware, software, and network issues
- Diagnose, troubleshoot, and resolve incidents through the university's ticketing system, escalating complex issues to senior IT staff as needed
- Support the setup, configuration, and maintenance of university-owned devices, peripherals, and classroom technology
- Contribute to documentation of known issues, solutions, and IT processes to build a stronger internal knowledge base
What You Bring
- Proven experience in a tech support, helpdesk, or desktop support role — in a higher education or similarly complex multi-user environment preferred
- Solid working knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise applications
- Familiarity with Active Directory, user account management, and basic networking concepts
- A clear, patient communication style that works equally well explaining a solution to a first-year student or a department chair
- An Associate's degree or higher in Information Technology, Computer Science, or a related field — or equivalent hands-on experience
- Comfort working a full-time schedule that may include occasional evening or weekend coverage to support Mercy's diverse student population
Why Mercy University
Mercy University has built its identity around expanding access to higher education for students who are often the first in their families to attend college. When the technology works, those students can focus entirely on what matters. Your work here has a direct line to that mission. Beyond the meaning of the work itself, Mercy offers competitive benefits including generous vacation and leave entitlements, retirement plan contributions above the standard rate, tuition benefits that extend to employees and eligible dependents, and real opportunities for professional development within the IT team.
Ready to Apply?
Submit your resume and a brief cover letter through the Mercy University careers portal. Applications are reviewed on a rolling basis, so we encourage you to apply as soon as you're ready. We look forward to hearing from you.
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About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.