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Assistant Director of Graduate Admissions
- Dobbs Ferry, NY, New York, United States
- Staff Full-time
- $47,320.00 to $61,550
Job Summary:
The Assistant Director of Graduate Admissions supports the Associate Director and Director of Graduate Admissions in achieving enrollment goals across Mercy’s graduate programs. This role focuses on implementing recruitment and admissions initiatives, supervising staff, managing a defined recruitment territory, and cultivating relationships with prospective students, community partners, and academic departments. The Assistant Director contributes to process improvements, supports yield and communication efforts, and represents Mercy at events to expand graduate enrollment and strengthen partnerships.
Essential Job Functions & Responsibilities:
Graduate Recruitment & Outreach
- Build and maintain relationships with colleges, transfer counselors, corporate and community organizations to generate inquiries and meet enrollment goals
- Support admissions counselors in moving students through the recruitment funnel (inquiry → applicant → enrolled)
- Partner with program directors and Marketing to develop effective outreach and communication strategies
- Represent the University at recruitment events to increase graduate market share in the region
Team Leadership & Operations
- Recruit, train, and supervise student workers and admissions staff to ensure excellent customer service
- Develop and execute departmental strategies, operational plans, and productivity goals aligned with University priorities
- Monitor performance, provide feedback, and foster a collaborative, positive, and inclusive work environment
- Oversee departmental budgets and ensure efficient use of resources
Communication & Service
- Ensure clear, timely, and professional communication with staff, prospective students, and external partners
- Promote service excellence by modeling professionalism, responsiveness, and problem-solving
- Maintain confidentiality and handle sensitive information appropriately
Compliance & Continuous Improvement
- Ensure departmental compliance with University policies, procedures, regulations, and required training
- Provide reports, analyze data, and recommend improvements to processes and operations
- Support professional development for staff and pursue ongoing learning opportunities
Other
- Commitment to travel and work evenings/weekends as needed
- Perform additional duties and projects assigned to support the mission and goals of the University
Required Skills & Experience:
- Minimum two years of experience in graduate student recruiting or applicable sales
- Demonstrated leadership, interpersonal, written and oral communication, problem solving, coaching, organizational, and presentation skills
- Demonstrated evidence of building consumer relationships and dealing with diverse consumers
- Familiarity with Microsoft Office Suite; Slate and Banner experience is a plus
- Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, and great levels of responsibility required
- Ability to read, write, speak English fluently and clearly
- Bilingual a plus
- Ability to travel on daily basis
- Must have a reliable motor vehicle
Education Requirements:
- Master’s degree preferred. Bachelor’s degree from an accredited four-year college required
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About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.