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Director of Digital Transformation
- Tarrytown, New York, United States
- Staff Full-time
- $115,000 to $150,000
Job Summary:
Provide strategic leadership for Mercy University’s digital and AI transformation initiatives. This role leads the development and execution of the university’s digital strategy and roadmap, advancing innovation, automation, and AI adoption across academic and administrative areas.
Primary Duties and Responsibilities include, but are not limited to:
- Develop and lead a comprehensive digital and AI transformation strategy and roadmap aligned with Mercy’s mission, academic priorities, and the Mercy 2030 Institutional Strategic Plan
- Drive institution-wide transformation initiatives that leverage emerging technologies, automation, and AI to improve agility, efficiency, and service delivery
- Develop a tactical plan for digital transformation and AI adoption within both academic and administrative areas, identifying opportunities for innovation, automation, and enhanced user experience
- Establish and lead a framework that drives digital innovation, shared learning, and operational excellence across the university, promoting governance, collaboration, and continuous improvement
- Define and track success metrics to measure adoption, performance, and return on investment for digital and AI initiatives, in coordination with the Assistant Vice President of Innovation and Analytics at Mercy University
- Champion organizational change by building digital literacy and fostering a culture of collaboration, innovation, and continuous learning
- Lead business process improvement and optimization initiatives to streamline workflows and increase efficiency across departments
- Partner with senior leadership to ensure technology investments deliver measurable results and advance institutional outcomes.
- Develop and oversee communication and training strategies that support digital and AI initiatives and ensure broad stakeholder engagement
- Leverage analytics and reporting to provide insights to executive leadership on project
performance and institutional impact - Oversee the operational activities of the Project Management Office (PMO) ensuring that projects supporting the university’s transformation agenda are properly prioritized, governed, and executed on time and within scope, with clear measures of success defined and progress reported regularly to university leadership
- Serve as project lead for select high-impact or cross-divisional initiatives, providing direct management and coordination
- Stay current with higher education technology trends, particularly in digital strategy, transformation leadership, AI adoption, and organizational change
Education Required:
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field required
- Master’s degree in Business Administration, Organizational Leadership, Information Technology, or a related discipline strongly preferred
Experience and/or Skills Required:
- Minimum 10 years of experience leading digital strategy, transformation, or enterprise change initiatives in higher education or similarly complex environments
- Minimum of five years of project or program management experience including direct management of complex institutional initiatives
- Proven success developing and implementing strategic digital roadmaps and governance structures
- Demonstrated leadership of large-scale transformation programs
- Extensive background in organizational effectiveness, change management, and business process optimization
- Proficient in using modern productivity and project management tools (e.g., Smartsheet, Microsoft Project, or equivalent)
- Strong analytical, planning, and problem-solving skills with the ability to translate data into actionable insights
- Excellent oral, written, and interpersonal communication skills with the ability to engage senior leadership and diverse stakeholders
- Proficiency in developing and executing learning and training programs to support technology adoption
- Experience working collaboratively across IT, academic, and administrative areas
- Proven record of building cultures of innovation and digital literacy
Desired Skills:
- Experience leading or contributing to digital strategy, AI adoption, or automation initiatives in higher education or enterprise environments
- Experience working within institutions of higher education
- Strong understanding of academic and administrative operations in universities
- Ability to communicate vision and inspire innovation across diverse teams
- Proficiency with project and portfolio management tools and data visualization platforms
- Knowledge of higher education accreditation, compliance, and strategic planning processes
- Experience using Smartsheet for project management and collaboration
Licenses/Certifications Required:
- Project Management Professional (PMP) certification
- Certified Scrum Master (CSM) certification (preferred)
- Additional certifications such as ITIL, Prosci Change Management, PMI-PfMP, PMI-PgMP are a plus
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Director of Digital Transformation
About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.