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Student Worker Mentee (Undergraduate)

  • New York, United States
  • Student worker
  • $21.00
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Title: Student Worker Mentee (Undergraduate)

Salary Range: $21.00

Division: Academic Affairs / Prov

Department: Libraries, Inst Tech & Online Learn

Department Description: Libraries, Inst Tech & Online Learn

Union Status: Non-Union

Library Student Mentees will perform the following duties:

  • Serve as the Library’s first point of contact, welcoming and assisting students, faculty, and staff with a consistently professional, service-oriented demeanor.
  • Curate and sustain shelf integrity by organizing, shelving, and maintaining the cleanliness and navigability of assigned collections to established standards.
  • Execute all front-desk/circulation transactions with precision and compliance to standard operating procedures, ensuring data accuracy and patron confidentiality.
  • Triage, answer, and appropriately route inbound telephone inquiries; document messages and escalate issues per communication protocols.
  • Operate multifunction devices to produce copies, scans, and faxes; verify output quality and resolve routine user issues.
  • Monitor and replenish consumables (e.g., printer and copier paper) to maintain continuous service availability; log inventory changes as directed.
  • Provide Tier-1 technical assistance for patrons (e.g., printing, scanning, account access), including basic troubleshooting and timely escalation.
  • Consistently demonstrate reliability, sound judgment, and a positive, professional presence; model customer-service best practices under varying demand levels.
  • Maintain a safe, orderly, and audit-ready circulation and office environment by cleaning, organizing, and restocking supplies throughout the shift.
  • Fulfill Interlibrary Loan (ILL) requests by locating materials, verifying bibliographic details, and assisting with packaging, labeling, and processing to meet shipment timelines.

 

In addition to circulation

  • Engage in structured, mentor-guided exploration of academic and career pathways; establish goals and reflect on progress through scheduled check-ins.
  • Translate on-the-job responsibilities into resume-ready competencies by collaborating with the mentor and librarians to identify transferable skills and career applications.
  • Complete curated microlearning (videos, articles, activities) aligned to career development milestones; document takeaways and action steps.
  • Partner with Career Services for tailored resume refinement and interview preparation, integrating feedback into a professional portfolio.
  • Author a librarian-supported research guide on a self-selected topic, demonstrating information literacy, audience awareness, and effective resource curation.

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Student Worker Mentee (Undergraduate)
Library Student Mentees will perform the following duties: Serve as the Library’s first point of contact, welcoming and assisting students, faculty, and staff with a consistently professional, service-oriented demeanor. Curate and sustain shelf integrity by organizing, shelving, and maintaining the cleanliness and navigability of assigned collections to established standards. Execute all front-desk/circulation transactions with precision and compliance to standard operating procedures, ensuring data accuracy and patron confidentiality. Triage, answer, and appropriately route inbound telephone inquiries; document messages and escalate issues per communication protocols. Operate multifunction devices to produce copies, scans, and faxes; verify output quality and resolve routine user issues. Monitor and replenish consumables (e.g., printer and copier paper) to maintain continuous service availability; log inventory changes as directed. Provide Tier-1 technical assistance for patrons (e.g., printing, scanning, account access), including basic troubleshooting and timely escalation. Consistently demonstrate reliability, sound judgment, and a positive, professional presence; model customer-service best practices under varying demand levels. Maintain a safe, orderly, and audit-ready circulation and office environment by cleaning, organizing, and restocking supplies throughout the shift. Fulfill Interlibrary Loan (ILL) requests by locating materials, verifying bibliographic details, and assisting with packaging, labeling, and processing to meet shipment timelines. In addition to circulation: Engage in structured, mentor-guided exploration of academic and career pathways; establish goals and reflect on progress through scheduled check-ins. Translate on-the-job responsibilities into resume-ready competencies by collaborating with the mentor and librarians to identify transferable skills and career applications. Complete curated microlearning (videos, articles, activities) aligned to career development milestones; document takeaways and action steps. Partner with Career Services for tailored resume refinement and interview preparation, integrating feedback into a professional portfolio. Author a librarian-supported research guide on a self-selected topic, demonstrating information literacy, audience awareness, and effective resource curation.

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About Mercy 

Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.  

Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.

Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.

Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students. 

Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more. 

 

Our Mission: 

Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

 

Benefits Eligible: 

Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

 

EEO Statement 

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

 

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.