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Job Summary:

The Business Analyst serves as a key member of the Office of Information Technology and is responsible for partnering with stakeholders across the University to identify business needs, gather and document requirements, develop functional specifications, and support the successful delivery of technology and process improvement initiatives.

This position serves as a liaison between business stakeholders, technology teams, vendors, and leadership to ensure that business requirements are clearly understood, solutions are effectively implemented, and projects are delivered successfully. The Business Analyst will coordinate multiple concurrent projects while supporting process improvement, technology adoption, and operational excellence across the institution.

Essential Job Functions & Responsibilities:

Business Analysis & Requirements Development

• Conduct stakeholder interviews, workshops, and discovery sessions to understand business objectives, operational challenges, and technology needs.
• Gather, analyze, document, and validate business, functional, technical, and reporting requirements.
• Translate business needs into detailed business requirements documents (BRDs), functional specifications, workflows, process maps, use cases, user stories, and acceptance criteria.
• Develop current-state and future-state process documentation and identify opportunities for improvement.
• Facilitate requirements review sessions and obtain stakeholder approval and sign-off.
• Partner with stakeholders, vendors, and technical teams to ensure requirements are clearly understood and implemented as intended.
• Assist in evaluating technology solutions and developing recommendations that align with business needs.
• Support testing activities, including test planning, user acceptance testing (UAT), issue tracking, and validation of implemented solutions.

Project Management & Coordination

• Coordinate and manage multiple concurrent technology and business projects.
• Develop and maintain project plans, timelines, action item logs, status reports, risk registers, and project documentation.
• Facilitate project meetings and ensure timely follow-up on deliverables, decisions, and action items.
• Monitor project milestones, dependencies, and risks while proactively identifying and escalating issues.
• Support project governance and portfolio management activities.
• Coordinate project activities among stakeholders, technology teams, vendors, and consultants.

Stakeholder & Vendor Engagement

• Serve as a liaison between business stakeholders, technology teams, and external partners.
• Build strong relationships across academic and administrative departments.
• Coordinate implementation activities and stakeholder communications.
• Support vendor evaluations, software implementations, and technology assessments.
• Track project deliverables and ensures accountability across project teams.

Documentation & Reporting

• Prepare project documentation, executive summaries, meeting minutes, dashboards, and status reports.
• Develop workflows, process documentation, training materials, and implementation guides.
• Maintain project repositories and documentation standards.
• Support leadership with project updates and decision-support materials, including recurring reports and communications for institutional stakeholders such as executive leadership, divisional leadership, and the broader university community.

Process Improvement & Innovation

• Analyze business processes and recommend opportunities for improvement and increased efficiency.
• Identify opportunities to leverage technology, automation, and data to improve operations and user experience.
• Participate in strategic technology and process improvement initiatives.
• Support organizational change management and technology adoption efforts.

Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.

Required Skills & Experience:

Required

• Bachelor's degree in Business Administration, Information Systems, Information Technology, Project Management, or a related field.
• Three or more years of experience in business analysis, project management, project coordination, systems analysis, or a related role.
• Demonstrated experience gathering and documenting business requirements and functional specifications.
• Experience managing or coordinating multiple projects simultaneously.
• Strong analytical, organizational, facilitation, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio or equivalent process-mapping tools.

Preferred

• Experience in higher education.
• Experience supporting ERP, CRM, LMS, SaaS, or enterprise technology implementations.
• Experience developing business requirements documents (BRDs), functional specifications, user stories, workflows, and process maps.
• Familiarity with project management methodologies and tools such as Smartsheet, Jira, Monday.com, Asana, or Microsoft Project.
• Experience facilitating user acceptance testing (UAT) and requirements traceability.
• Business Analysis, Agile, or Project Management certification.

Success Measures

The successful candidate will:

• Effectively manage and coordinate multiple concurrent projects and initiatives.
• Deliver clear, accurate, and actionable business requirements and specifications.
• Improve communication and collaboration among stakeholders and project teams.
• Ensure projects remain organized, visible, and aligned with institutional priorities.
• Support successful technology implementations and process improvement efforts.
• Contribute to a culture of continuous improvement, innovation, and service excellence.

Reporting Relationship

Reports to the Deputy Chief Information Officer and collaborate closely with University leadership, academic departments, administrative units, technology teams, vendors, and external partners.