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CAEI Operations Specialist
- Dobbs Ferry, NY, New York, United States
- Staff Full-time
- 40,950 - 50,050
Job Summary:
The Operations Specialist (CAEI) is a full-time, 10-month position. This role will provide essential administrative support to maximize the efficiency and effectiveness of the learning center's operations. The ideal candidate will be highly organized, have strong communication skills, proficiency in office software, and a passion for supporting students and faculty in an educational environment.
Essential Job Functions & Responsibilities:
Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.
- Provide comprehensive administrative support to the Center Director and staff, including managing calendars, scheduling meetings, and coordinating events.
- Serve as the first point of contact for students, faculty, and visitors, providing friendly and efficient customer service.
- Assist in the preparation and organization of educational materials, resources, and programs offered by the learning center.
- Maintain accurate records and documentation, including student attendance, tutor schedules, and service usage statistics.
- Manage incoming communications, including phone calls, emails, and in-person inquiries, ensuring timely and appropriate responses.
- Provide support to the Center Director and Learning Support Managers with the onboarding of tutors, including correspondence with prospective hires, coordinating interviews, communicating with HR staff and IT to ensure candidates move through the onboarding process seamlessly.
- Support the coordination of workshops, tutoring sessions, and other learning center activities, including setup and follow-up.
- Assist with data entry, reporting, and maintaining databases related to student services and learning center operations.
- Collaborate with faculty and staff to ensure effective communication and support for student learning initiatives.
- Participate in team meetings and contribute ideas for improving center services and operations.
- Uphold confidentiality and adhere to university policies and procedures regarding student information.
Required Skills & Experience:
- Previous experience as an administrative assistant or in a similar role, preferably within an educational environment.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable learning new software tools.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Strong attention to detail and problem-solving skills.
- Familiarity with student services, tutoring, or academic support programs is a plus.
Work Location:
- Work will be conducted at the front desk of the university learning center, situated in an open and inviting environment on campus.
Education Requirements:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in a relevant field preferred.
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$66,000 - 86,000 annually 492444 Dobbs Ferry, NY New York United States Dobbs Ferry, NY, New York, United States Center for Student Success Staff Staff Full-timeAbout Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.