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HEOP Counselor
- Manhattan, New York, United States
- Staff Full-time
- $50,000 - $52,000 annually
Job Description
The Arthur O. Eve Higher Education Opportunity Program (HEOP) is seeking a highly motivated, self-starting professional to serve as an HEOP Counselor at our Manhattan campus. The HEOP Counselor provides comprehensive academic and personal advisement, supporting students’ successful transition to college and guiding them through to the completion of their degree.
Job Responsibilities
- Provide comprehensive academic advising, including course selection, registration, and degree planning
- Support the recruitment, screening, and interviewing of prospective HEOP students
- Collect, verify, and maintain required eligibility and compliance documentation for students on assigned caseloads
- Collaborate with program administrators to implement the HEOP Summer Program; establish early relationships with first-year students and assess academic needs
- Promote student retention and timely graduation through targeted academic and personal support strategies
- Assist students in successfully transitioning to college by developing skills in time management, study strategies, preparedness, and self-advocacy
- Educate students on financial aid requirements and obligations; work closely with the Associate Director and the Financial Aid Office to ensure timely processing of documentation
- Accurately document all student interactions in COMPASS and BANNER; prepare interim and final reports for New York State
- Monitor student academic progress by maintaining regular contact with students and consulting with faculty as needed
- Maintain accurate, confidential student records in compliance with institutional and state guidelines
- Utilize institutional systems and software including Banner, EAB, ARGOS, SLATE, Xtender, Degree Works, and Microsoft Office applications (Excel, Word, Outlook, PowerPoint; Access preferred)
- Demonstrate strong written communication skills
- Assist in the development, implementation, and assessment of individualized student success plans
- Empower students to independently monitor academic progress and effectively plan their course of study
- Integrate academic advisement with career development services and connect students with faculty within their academic majors
- Coordinate tutoring services through the Learning Center and HEOP tutors across Dobbs Ferry, Bronx, and Manhattan campuses
- Provide intensive support to students on academic probation, including regular meetings, development of action plans, monitoring tutoring and attendance, and preparation of weekly progress reports
- Meet weekly with first-year students during the first semester and biweekly during the second semester
- Attend Opportunity Program Department and HEOP staff meetings; represent HEOP at conferences, student activities, and campus events, primarily at the Manhattan campus
- Participate in college meetings and serve on committees addressing student success and equity initiatives
- Support students with personal challenges and make appropriate referrals to licensed professionals when necessary
- Demonstrate the ability to work effectively with a diverse student population and collaborate with faculty, staff, and administrators
- Exhibit initiative, professionalism, and the ability to work independently with a high level of responsibility
- Travel between campuses as required and maintain flexibility to work evenings and weekends
- Perform other duties as assigned
Qualifications
- Bachelor’s degree in counseling, psychology, education, or a related field, or equivalent experience working with economically and academically disadvantaged students required
- Master’s degree preferred
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About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.