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Student Accounts Counselor
- Dobbs Ferry, NY, New York, United States
- Staff Full-time
- $20.33- $32.52
Job Summary:
Under the supervision of the Associate Director of Student Accounts, along with the Assistant Director, the Counselor will perform cashiering services for the College and assist with the review, monitoring, and maintaining the integrity and accuracy of student accounts. This role will serves as a front-line customer service representative, providing accurate and timely information about student accounts, charges and payments, payment plans, refunds, outside scholarships, third-party payments.
Job Responsibilities:
- Process daily workflow of the Student Accounts staff; support the Financial Aid Systems Management Operations staff, the Student Financial Services staff, and the Student Services Support staff, in an organized and consistent manner as outlined by the Executive Director and the Vice President
- Process the global billing and collections items for the College under the direct supervision of the Assistant Director of Student Accounts, while ensuring federal, state and institutional compliance. Process fee assessment, billing and statement generation in a timely fashion. Ensure compliance to the developed comprehensive collections plan
- Process the general billing statements and collections activities as related to the following: discount processes, internal and external payment plan processes, special billing processes, tuition remission processes, third party billing processes, book store voucher reconciliation processes, disbursement notification processes, credit balance review, refund processes, R2T4, etc.
- Assist the Assistant Director with monthly reconciliation processes
- Participate in training of ever changing federal, state and institutional regulations; review and make recommendations to ensure institutional policies and procedures are updated on a regular and consistent basis
- Process in a compliant manner all registration and payment related processes, including but not limited to NOA outreach processes, graduation collection outreach processes. Additionally, ensure aid eligibility and payment compliance is adhered as related to registration compliance, including but not limited to R2T4 calculations, return of funds, disbursement eligibility, etc.
- Perform various tasks as assigned for Enrollment Management activities, such as: Open House, Accepted Students Days, Scholarship Events, etc.
- Attend all departmental staff meetings and training sessions
- Perform other duties and projects as assigned
Required Skills & Experience:
- Must have experience in Banner, Microsoft Office Suite, and multiple Department of Education software products
- Broad knowledge of financial aid specific and related regulations (federal and state) required
- Demonstrated leadership, interpersonal, written and oral communication, problem-solving, organizational, and presentation skills
- Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, ability to manage great levels of responsibility required
- Bi-lingual (Spanish) a plus
Education Requirements:
- Bachelor's degree required
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9000 492316 New York New York United States New York, United States School of Education Administrative Support, Staff Staff Part-TimeAbout Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.