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Libraries, Inst Tech & Online Learn
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Campus Employment
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Library
Library Student Mentees will perform the following duties:
Serve as the Library’s first point of contact, welcoming and assisting students, faculty, and staff with a consistently professional, service-oriented demeanor.
Curate and sustain shelf integrity by organizing, shelving, and maintaining the cleanliness and navigability of assigned collections to established standards.
Execute all front-desk/circulation transactions with precision and compliance to standard operating procedures, ensuring data accuracy and patron confidentiality.
Triage, answer, and appropriately route inbound telephone inquiries; document messages and escalate issues per communication protocols.
Operate multifunction devices to produce copies, scans, and faxes; verify output quality and resolve routine user issues.
Monitor and replenish consumables (e.g., printer and copier paper) to maintain continuous service availability; log inventory changes as directed.
Provide Tier-1 technical assistance for patrons (e.g., printing, scanning, account access), including basic troubleshooting and timely escalation.
Consistently demonstrate reliability, sound judgment, and a positive, professional presence; model customer-service best practices under varying demand levels.
Maintain a safe, orderly, and audit-ready circulation and office environment by cleaning, organizing, and restocking supplies throughout the shift.
Fulfill Interlibrary Loan (ILL) requests by locating materials, verifying bibliographic details, and assisting with packaging, labeling, and processing to meet shipment timelines.
In addition to circulation:
Engage in structured, mentor-guided exploration of academic and career pathways; establish goals and reflect on progress through scheduled check-ins.
Translate on-the-job responsibilities into resume-ready competencies by collaborating with the mentor and librarians to identify transferable skills and career applications.
Complete curated microlearning (videos, articles, activities) aligned to career development milestones; document takeaways and action steps.
Partner with Career Services for tailored resume refinement and interview preparation, integrating feedback into a professional portfolio.
Author a librarian-supported research guide on a self-selected topic, demonstrating information literacy, audience awareness, and effective resource curation.
